KIEN LUXURY BRANDS

Delete account

Request deletion of your Kien Luxury Brands account and associated personal data. You do not need to sign in or reinstall the app.

How to request deletion

1. Enter your name and the email address used for your Kien account.
2. Send the request below, or email info@kienapp.com with the subject Account deletion.
3. We will verify account ownership before deleting anything. Never send your password, payment PIN or card details.

We aim to respond within 30 days, or sooner where required by law. We will explain any identity checks, exceptions or additional time needed.

What happens to your data

Deletion removes your customer sign-in and profile. Shopping data stored only on a device may need to be cleared on that device. Records needed for an outstanding delivery, payment issue, dispute or legal obligation may be retained.

Completed-order delivery details are normally removed within 90 days, or earlier following account deletion. Core paid-order records may be kept for six years after the end of the completion year. Full retention periods and exceptions are in our privacy policy.

You can also delete your account directly from Account in the app or on the website.

info@kienapp.com